Texting Finn is handy when you're out and about: text a question like how much have I spent on restaurants this month? and the answer comes back in a text or two. Included with Thrive and Thrive Duo.
Set it up
Verify your mobile
Under Your mobile number, enter a Canadian or US mobile number and choose Text me a code (or Call me instead). Type the code and choose Verify.
Turn on Text Finn
Under Choose what we text you, switch on Text Finn. A welcome text arrives to confirm it's on.
Save our number
Under Save our number, choose Add to contacts so our texts show up as Finly Money. On a phone, Text Finn now opens a new message to us, and so does Text Finn beside the Ask Finn title.
Texting Finn
- Text from the mobile number you verified. Texts from other numbers get no reply.
- Replies are short, start with Finly Money: and never include account numbers.
- Finn can't send charts by text. When a question needs a chart or a long table, it gives you the headline and points you to the app.
- A text sent soon after your last one carries on the same conversation, so a reply like and August? works. After 6 hours of quiet, your next text starts a new conversation.
- If Text Finn is switched off, texts to our number get no answer.
Stop and start
Text this | What happens |
|---|---|
STOP | Stops all our texts: Finn, and any reminders or alerts by text. They stay off until you text START. |
START | Brings back everything you had switched on. |
HELP | We reply with where to get help. |
To stop only Finn's texts, switch off Text Finn on your Profile. Your reminders and alerts by text keep coming.
Your text history
Your texts with Finn are saved in Ask Finn's conversation list, marked By text. Open one to read it back. To carry on, reply from your phone, or choose New chat to continue in the app.
Deleting a text conversation from the list removes it, and your next text starts a new one.
Limits
Finn sends up to 20 text replies a day and 150 a month, and texted questions also count toward Finn's daily answers and monthly allowance. Your limits on the Text messages card shows what's left. See how many questions you can ask Finn.