Cards get declined for all kinds of reasons: an expired card, a new card number, or a hold from your bank. When a payment for your plan fails, nothing is lost straight away.
What you'll see
- A notice at the top of each page: Your last payment didn't go through, with an Update card button. Not now hides it on that device for a day.
- On Membership, your plan card shows Payment needs attention.
Update your card
Choose Update card
On the notice, or on your plan card on Membership.
Change your card on the billing page
A secure page from our payment provider opens. Add your new card there. We never see or store your card number.
Come back to Finly Money
Once the payment goes through, the notice goes away and your plan card shows Active again.
While a payment is overdue
- You can't change your plan or your billing until the payment is made. Membership tells you so.
- You can still cancel your plan, or keep a plan you'd set to end.
If the payment can't be collected
If the payment still fails after it's been retried, your plan stops and Finly Money pauses, just as when any plan ends. Your data stays.
Sometimes a plan whose payments were declined stays open without billing you. If so, you'll see a note saying your payments were declined, with Cancel it to close it. Starting a new plan closes it for you.
Updated your card and still seeing the notice after a day?
Contact support