Every card purchase shows what it earned and how we worked it out. If something looks off, you can correct it right on the purchase, and your correction is kept every time rewards are worked out again.
Open the purchase's rewards
Open the purchase
On Transactions, select the purchase to open its details.
Choose Rewards
You'll see the card, what the purchase earned and its value, and the math in one line, for example "$50.00 at 2x on Gas & EV Charging". Notes about the purchase appear underneath.
Check why it earned that
Under Counts as, a line says what it earns as and where that came from, such as from your category or from the merchant. If a cap was full, Why a lower rate explains it (see reward caps).
Fix the category it earns under
Under Counts as, pick the category the purchase should earn under, such as Groceries, Food & Drinks, Gas & EV Charging or Flights. Choose None of these (base rate) if it shouldn't earn a bonus at all.
Always for the merchant is ticked by default, so every purchase at that merchant, on every card, earns the same way from now on. Untick it to change only this purchase.
Other corrections
On the Rewards page | What it does |
|---|---|
Earns rewards | Choose No, this doesn’t earn for something that isn't really a purchase. Yes puts it back. |
Foreign purchase | Choose Foreign or Canadian dollars if we got it wrong, or Let us decide. For a foreign purchase on a card with a foreign transaction fee, we show the converted amount and the fee separately. |
It earned something else | Type the points or cash back your statement or the issuer's app shows, with an optional reason. It replaces our figure for this purchase only; caps still follow the card's terms. Use our figure goes back. |
Point value | Change what a point is worth with Set my own. See how points are valued. |
Why a purchase might earn less than you expected
- A cap was full. Part or all of the purchase earned the lower rate. The Rewards page says which cap and when it resets.
- The store codes differently. Card networks classify stores by what the store is, not what you bought. Groceries from a warehouse club or some big-box stores, for example, may earn as Warehouse Clubs or Shopping rather than Groceries. When that happens, the purchase says so, and the card's Overview lists it under Worth knowing.
- We couldn't place it. A purchase we couldn't put in a category earns the base rate until you set what it counts as.
- It isn't a purchase. Payments, interest, fees, foreign transaction fees and cash advances earn nothing.
- It's a refund. A refund takes back what the original purchase earned.
When your fix shows up
A fix to one purchase is worked out straight away. A fix for every purchase at a merchant takes a moment longer; those purchases show Calculating… until their new figures land.
To work out a whole card again, open it on Rewards, go to Settings and choose Recalculate. Recalculate all at the top of Rewards does every card.
Still earning the wrong reward after a correction?
Contact support