If something you expect isn't there, it's usually one of the reasons below. Work through them in order.
You've just connected
A new connection brings in recent weeks first, then reaches back through your history over the next few minutes. While it does, the bank's card on Accounts says Reaching back through your history and how far back it has got. You don't need to stay on the page.
Your bank only shares so much history
Connected through | History we can bring in |
|---|---|
Plaid | Up to two years |
Flinks | Up to a year |
Your bank may share less than that. The bank's card shows which service it uses (via Plaid or via Flinks) under its accounts. For older months, upload statements for those months: nothing is added twice.
The most recent purchases
Through Plaid, purchases that haven't posted yet show as Pending. Through Flinks, a purchase appears once your bank posts it. Either way, your bank decides when it shares a new transaction. To check now, press Sync on the bank's card. See How often do my transactions update?
The account isn't shared
A connection only brings in the accounts you ticked. If a whole account is missing, open the bank's ⋯ menu on Accounts and choose Choose accounts to add it. See How do I choose which accounts to share?
The connection needs you
If the bank's card asks you to sign in again or to verify a code, nothing new comes in until you act. Reconnect, and new transactions pick up where they left off. See My bank connection stopped working.
It's there, but not counted
Some transactions are in your lists but left out of totals on purpose, or hidden by what you're looking at:
- Filters. Check that the Transactions page isn't filtered to certain dates, accounts or categories.
- Ignored accounts. An account you ignore stays dimmed and out of your totals. See What does ignoring an account do?
- Transfers between your own accounts are paired up and left out, so moving money isn't counted as spending. See What are pending transactions and transfers?
- Uncategorized transactions aren't counted in your Overview and reports until they have a category. See Why aren't uncategorized transactions counted?
- Investment accounts shared through a bank connection stay out of spending and budgets.
- Business accounts. If you keep business money separate, their transactions show in the Business view. See How do I keep business money separate?
Still missing something? Open the bank's ⋯ menu, choose Report a problem…, and tell us which account or transactions are missing.
Still can't find them?
Contact support