There are two waits: the time before we send your payout, and the time it takes to reach you once we do. Your My Earnings page shows both.
Before we send it
Cash back is only payable once the store or institution has approved it and any holding period is over (see What do the balances on My Earnings mean?). Once your Awaiting payout amount reaches the $10 minimum, My Earnings shows "Sent within 10 days". How long approval takes depends on the store or institution.
After we send it
- Direct deposit: arrives in 1 to 2 business days after we send it.
- INTERAC e-Transfer: usually arrives within minutes of being sent. Unless your bank deposits it automatically, you need to accept it with a security answer.
Reading the status on My Earnings
The Payouts list shows each payout with its date, how it was sent, a reference number and one of these statuses:
- Scheduled or On its way: we've sent it and it hasn't landed yet.
- Paid: it has gone through.
- Didn't go through or Cancelled: it didn't reach you. The amount is crossed out, and a note may say why.
- Voided: the payout was written off and not paid.
Check your payouts
See what's been sent and where it stands.