Account and security

How do I change my email address or mobile number?

Your sign-in email and a verified mobile number cannot be edited on the Account page, so contact support to change either. You can change your INTERAC e-Transfer payout email, bank details and legal name yourself.

Updated Nov 4, 2026

Different details are changed in different places. Here is where each one lives.

The email you sign in with is shown under Your details on the Account page, with a Verified label. There is no button to edit it there. To change it, contact support.

Need to change your sign-in email or verified number?

Contact support

Frequently Asked Questions

We verify your mobile number before your first payout. Disposable internet-phone (VoIP) numbers are blocked.

No. The payout email is only where INTERAC e-Transfers are sent. Your sign-in email stays the same.

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