Cash back doesn't appear the instant you apply, and not every visit leads to a reward. Work through these steps before you contact us. They answer most cases.
Find your visit under Tracked Visits
Sign in and open Tracked Visits. If the offer isn't listed, the visit wasn't logged, and the usual causes are in How does FinlyWealth track my application? Skip ahead to the last step.
Read its status
Awaiting merchant report and Pending cash back are normal while the merchant works through it. Maturing means it's approved and being held. See What do my cash back statuses mean?
Give the merchant time to report
Most banks report an approval to us within 3 to 7 days, but some take a few weeks. If the merchant hasn't reported in 90 days, the visit shows Never confirmed by merchant.
Check the offer's terms
Tap How to qualify on the visit. Many offers need more than approval, such as card activation or a first purchase or deposit within a stated window.
Still missing? Send a request
Open Support and start a new request. Choose Cash Back Missing (you'll be asked to sign in, because we check it against your account). Pick the product under Select Product, answer any questions it asks, fill in Subject and Description, then press Submit.
What to put in your request
- The tracking ID from your Tracked Visits page, if the visit was logged.
- Your application reference number from the bank or store. Having it ready helps us resolve the request faster.
- The date you applied or bought, and what you did to meet the offer's terms.
Went through the steps and your cash back is still missing? Send us a request.
Contact support