Account and security
Sign in, two-step verification, your email and phone, and closing your account.
4 articles
How do I set up two-step verification?
Two-step verification adds a 6-digit code from a free authenticator app to your sign-in. Turn it on from Security, scan the code, confirm it, and save your backup codes. You can turn it off or replace your backup codes later.
My two-step code isn't working, or I lost my phone
Codes change every 30 seconds, so try the one showing now. If you lost your phone, sign in with one of your saved backup codes (each works once). If you have neither, contact support.
How do I change my email address or mobile number?
Your sign-in email and a verified mobile number cannot be edited on the Account page, so contact support to change either. You can change your INTERAC e-Transfer payout email, bank details and legal name yourself.
How do I delete my FinlyWealth account?
You can delete your account yourself from the bottom of the Account page. It permanently erases your personal information and cannot be undone. Cash-back records are anonymized and kept, and any unpaid balance is forfeited.
Still need help?
Our team answers every request, usually within 1–2 business days.